Customer Information

Refunds & Returns.

Clear information about returns, faulty products and what to do if there is an issue with your order.

Policy All Portable Toilets Please review this information before making a purchase.
01
Overview

Please choose carefully.

All sales are final and we do not accept refunds or returns simply because you have changed your mind.

Every product supplied by All Portable Toilets is tested and quality assured. We encourage customers to carefully review product descriptions, specifications, dimensions and intended use before completing a purchase.

If you believe a product you have received is faulty, damaged or not as described, please contact our team within 7 days of receiving your order.

01 Change of Mind

All sales are final.

We do not offer refunds, returns or exchanges where a customer changes their mind, selects the incorrect product or no longer requires the item.

Please confirm all product details and specifications before placing your order.

02 Faulty Products

Something not right?

If you believe your product is faulty, damaged or materially different from its description, contact us within 7 days of receiving your order.

Our team will review the circumstances and assess the product before determining the appropriate next step.

03 Assessment

We'll review the issue.

We may request photographs, order information, product details or other reasonable information to help us understand and assess the issue.

Please do not dispose of, modify or return a product without first speaking with our team.

Making An Enquiry

Help us assess it quickly.

01
Your order details

Include your name, order number and the product concerned.

02
Describe the issue

Tell us clearly what is wrong or how the product differs from what you expected.

03
Include photos where possible

Clear photographs can help our team assess the issue more efficiently.

Important

Your consumer rights still apply.

Nothing in this policy is intended to exclude any rights or remedies that may apply to you under applicable consumer law. Where an issue is covered by those rights, we will assess the matter accordingly.

Need Help?

Have a problem with your order?

Contact the All Portable Toilets team and include your order details so we can review the issue.

Email Our Team
Refund & Return Enquiries Hire@allpt.com.au