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Support Centre

Questions before you hire?

Find quick answers about delivery, servicing, hire periods, site access and portable toilet requirements.

Still need help? Talk directly with our team.

If your job has specific access, servicing or quantity requirements, we can help work out the right setup.

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We always aim to provide prompt turnaround times and, where availability allows, next business day delivery.
No. Our units are maintained using quality chemicals, regular servicing schedules and deodorising products to ensure a clean and pleasant experience.
Most units should be serviced every fortnight or more frequently depending on usage. We offer weekly, fortnightly and on-demand servicing plans.
Requirements depend on the site or event. As a general guide, construction sites often require one toilet per 15 people with weekly servicing, while events may require one toilet per 40 guests for up to 3 days before servicing is recommended.
Contact our team and we will arrange an additional clean or urgent service visit as soon as possible. Extra servicing charges may apply.
Our toilets can be hired from a single day through to long-term rental arrangements. We tailor solutions to suit your timeframe.
Yes. We operate 7 days a week and can arrange weekend deliveries or collections subject to scheduling availability.
Clear access means our delivery vehicle must have safe entry and enough room to place the unit efficiently. As a guide, deliveries generally require suitable truck access within approximately 15 metres of the placement position.